Delivery
💼 Client Management
Getting the right work out the door, to standard and on time.
Explanations are a first draft and may be refined.
What it is
Building strong, trusted relationships with clients and managing their expectations well.
Why it matters at Minty
Long-term client relationships are the foundation of the agency. People stay with partners they trust.
What it looks like in practice
- Communicates proactively with clients
- Handles difficult conversations calmly
- Understands what each client contact needs from us
What good looks like at each stage
- 2 · EmergingDrafts accurate client updates for review and supports on calls.
- 4 · DevelopingHandles routine client queries with light review.
- 6 · EstablishedHandles routine client contact on familiar work, with support on difficult topics.
- 8 · StrongHandles routine client contact well but defers difficult conversations.
- 10 · ExemplaryHandles difficult client situations and pushback professionally.
Gateway skill for
Needed at 8+ in the previous role to step into these roles.
Carries the most weight in
Roles where Delivery is weighted highest.